Our after-sales network
A dedicated staff
At your service
Our sales engineer staff answers all questions regarding quotation, availability, part orders, and helps you finding the most suitable parts for your machine.
Thanks to their technical know-how of Caterpillar products, Bergerat Monnoyeur engineering team provides you real time solutions for any technical problems.
In the field
You can also rely on our local after-sales service teams, located all over France, to provide you a customized support.
In all our branches, Bergerat Monnoyeur maintenance coordinators organize and plan all interventions of our 340 field mechanics to ensure you a minimum downtime.
Directly from their vehicles, field mechanics have access to Bergerat Monnoyeur work tools (orders, specification requests, localization through GPS, etc).
With its powerful network and its staff well-known know-how, Bergerat Monnoyeur offers its customers a five-star after-sales service.
In our workshop, the workshop manager can not be missed. He welcomes customers, makes repair quotations and passes on his experience to its staff.
The largest network in France at your service :
• 9 regional head offices aimed at distributing CAT equipments and services
• 46 workshops all over France
• 3 assembly centers of new equipment
• 1 technical renovation center (ISO 9001)
• 1 oil analysis laboratory (ISO 9001)
• 1 shop for spare parts in Saint-Denis (ISO 9001)
• 1 Customer Relation Center
- For parts ordering
- For intervention requests
- For technical requests
• 1000 mechanics including 340 field mechanics
• 450 repairing vehicles
• 40 maintenance vehicles
A customized service
Customer satisfaction has always been one of Bergerat Monnoyeur after-sales service department main priority.
1/ Customer Relation Center (CRC)
In your everyday activities, the CRC is at your service for ordering parts, organizing interventions or giving you technical assistance.
Up-to-date technical solutions
The 85 members of the CRC are in close connection with our 9 regional teams based in France.
- Spare parts center
- Phone calls
- Partstore assistance
- Technical Support Center
- 8 reception agents
- 25 specialized technicians
- 52 regional coordinators
Our technicians are available through Monday to Friday from 8 am to 8.30 pm.
Since many years, Bergerat Monnoyeur has a logistic platform allowing a great availability of Caterpillar spare parts in France.
With more than 107 000 references stocked in a 11 000 m² area, 130 employees are dedicated to send packages as quickly as possible.
Parts availability :
Express delivery all over France in the next morning
- Orders placed before 12.00 am : 98%
- Orders placed after 12.00 am : 95%
Through Monday to Friday from 8.00 am to 18.30 pm
3/ Technical Renovation Center
Whatever repairs your machine needs, our dedicated workshop is equipped with up-to-date technology and testing beds for :
- diesel motors
- transmission system
- hydraulic pumps
Our 50 technicians have been trained to the latest technologies to ensure a faster service. All of the repair process is ISO 9001 & Caterpillar Contamination Control certified as to avoid any pollution risk.
Do not hesitate to contact us for any estimates.
4/ Francis Monnoyeur Training Center
To keep up with Caterpillar constant technological innovations, a few Bergerat Monnoyeur training instructors are dedicated to give our mechanics and field mechanics a tailored training all over the year. They are trained whether on site or in the Francis Monnoyeur Training Center (CPFM).